Shipping policy
Thank you for shopping with us. Below is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- Europe: 5–12 business days
- Other International Locations: 7–15 business days
Please note that shipping times are estimates and may vary due to customs processing or carrier delays.
Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are determined by your local customs authority.
We are not responsible for delays caused by customs.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
ignitexwindproofjettorchlighte@gmail.com
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and photos (if applicable). We will work with the carrier to resolve the issue.
Important Product Notice
Due to shipping safety regulations, butane gas is not included with your lighter. The product must be filled before first use.
Products are intended for adult use only (18+).